Refund policy

Shipping Policy

Last updated: August 1, 2026

Thank you for shopping at KuboLab. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our website, you agree to the terms described below.

Order Processing

Orders are normally processed within 1 to 3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotional events, product launches, holidays, or unexpected circumstances, processing may take slightly longer.

Once an order has entered the processing or shipping stage, changes or cancellations may no longer be possible.

Shipping Destinations

KuboLab offers shipping to customers worldwide.

However, delivery may not be available to certain countries, regions, remote areas, military addresses, post office boxes, or locations affected by carrier restrictions, customs regulations, sanctions, transportation disruptions, or other circumstances beyond our control.

If we are unable to ship an order to the address provided, we will contact the customer using the email address associated with the order.

Shipping Cost

We provide free standard shipping on eligible orders.

No standard shipping charge will be added at checkout unless a different shipping option or special delivery service is clearly selected by the customer.

Where Orders Are Shipped From

Our products may be shipped directly from fulfillment centers or suppliers located in China.

Because products may be fulfilled from different warehouses, an order containing multiple items may arrive in more than one package and on different delivery dates.

There will be no additional standard shipping charge when an order is divided into multiple packages.

Estimated Delivery Times

Estimated delivery usually takes:

  • Order processing: 1 to 3 business days.
  • Shipping after dispatch: approximately 7 to 15 business days.
  • Total estimated time from purchase: approximately 8 to 18 business days.

These are estimates and not guaranteed delivery dates.

Delivery times may vary depending on the destination country, local postal service, customs processing, carrier availability, weather conditions, holidays, peak shopping periods, transportation interruptions, incorrect address information, or other circumstances beyond our reasonable control.

Some remote or international destinations may require additional delivery time.

The most specific delivery estimate available for an order may be displayed on the product page, during checkout, in the order confirmation, or through the tracking information.

Tracking Information

When tracking is available, the customer will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take approximately 2 to 5 business days after dispatch to begin displaying updates.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving. International shipments may travel between countries or carrier facilities without receiving a scan at every stage.

Customers should contact us at kubolabint@gmail.com if:

  • Tracking has not updated for an unusually long period.
  • The order appears to be delayed beyond the estimated delivery window.
  • The tracking status says “delivered,” but the package cannot be found.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify the following information before completing your purchase:

  • Full name.
  • Street address.
  • Apartment, unit, or building number.
  • City and state or department.
  • Postal code.
  • Country.
  • Contact information requested during checkout.

KuboLab is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated information provided by the customer.

Address corrections may be requested by contacting kubolabint@gmail.com within 12 hours after placing the order. Address changes cannot be guaranteed once processing or shipment has begun.

If a package is returned because of an incorrect address, an unclaimed delivery, or a failed delivery attempt, the customer may be responsible for any reshipping costs permitted by applicable law.

Customs, Taxes, and Import Charges

Taxes collected and displayed during checkout are included in the total amount paid for the order.

Depending on the destination country, customs authorities may impose import duties, taxes, brokerage fees, handling fees, or other charges that are not collected by KuboLab during checkout.

Unless the checkout page expressly states that import duties and taxes are prepaid or included, any additional charges imposed by local customs authorities or delivery carriers may be the customer’s responsibility.

KuboLab does not control customs assessments or local import procedures.

Customers are responsible for ensuring that the products ordered can be legally imported into their destination country.

Customs Delays

International shipments may be inspected or held temporarily by customs authorities.

Customs processing times are controlled by the destination country and are outside KuboLab’s direct control.

KuboLab will provide available shipment and tracking information to assist customers, but we cannot guarantee how quickly a package will be released by customs.

Delayed Orders

A delivery estimate is not a guaranteed arrival date.

If an order has not arrived by the end of the estimated delivery period, please:

  1. Review the tracking information.
  2. Verify that the delivery address is correct.
  3. Check with household members, neighbors, reception staff, or the local delivery office.
  4. Contact us at kubolabint@gmail.com.

We will review the tracking details and contact the carrier or supplier when appropriate.

Lost Packages

A package may be considered lost only after the shipping carrier confirms that it cannot be located or after the applicable carrier investigation period has been completed.

When a package is confirmed as lost, KuboLab may offer, depending on the circumstances and applicable law:

  • A replacement shipment; or
  • A refund to the original payment method.

KuboLab is not responsible for theft or loss occurring after a carrier has confirmed successful delivery to the address provided by the customer. However, customers may contact us so that we can review the available delivery information.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, incomplete, or different from what was ordered, contact us promptly at kubolabint@gmail.com.

Please include:

  • Your full name.
  • Your order number.
  • A description of the issue.
  • Clear photographs or video of the product.
  • Photographs of the packaging and shipping label when relevant.

After reviewing the claim, we may offer a replacement, refund, or another appropriate solution.

Customers will not be required to pay return shipping costs when KuboLab confirms that the product arrived damaged, defective, or incorrect.

Order Cancellations

Cancellation requests must be submitted within 12 hours after placing the order and before the order has entered processing or fulfillment.

To request a cancellation, contact kubolabint@gmail.com and include your order number.

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has been processed, fulfilled, or shipped, it will be subject to our Return and Refund Policy.

Refused or Unclaimed Packages

Customers are responsible for monitoring tracking information and completing any delivery or customs requirements requested by the carrier.

If a package is refused, abandoned, or not collected, any refund will be evaluated after the package has been returned and inspected.

Original transportation expenses, return shipping expenses, customs costs, and carrier fees may be deducted from the refund when permitted by applicable law.

Contact Information

For questions about shipping, tracking, delivery, or an existing order, contact:

KuboLab
Operated by: Maberik Vargas Sánchez
Envigado, Colombia
Email: kubolabint@gmail.com

Please include your order number when contacting us about an existing purchase.