Shipping policy

Shipping Policy

Last updated: August 1, 2026

Thank you for shopping at KuboLab. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our online store.

By placing an order with KuboLab, you acknowledge and agree to the terms described below.

Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be extended during:

  • Public holidays.
  • Promotional events.
  • Periods of high order volume.
  • Product launches.
  • Supplier or carrier disruptions.
  • Circumstances outside our reasonable control.

Processing time is separate from shipping time.

Once an order has entered processing, fulfillment, or shipment, we may no longer be able to modify or cancel it.

Shipping Destinations

KuboLab currently offers shipping to customers in multiple countries worldwide.

Shipping availability may vary depending on the destination, local regulations, carrier limitations, customs restrictions, or other logistical circumstances.

We may be unable to deliver to certain:

  • Remote areas.
  • Military addresses.
  • Post office boxes.
  • Restricted territories.
  • Countries affected by carrier suspensions, sanctions, customs restrictions, or transportation interruptions.

If we cannot ship an order to the address provided, we will contact the customer using the email address associated with the order.

Shipping Cost

KuboLab provides free standard shipping on eligible orders.

No standard shipping fee will be added unless a different delivery service or additional charge is clearly displayed before the customer completes checkout.

Shipping Origin

Products are generally shipped directly from our suppliers or fulfillment centers located in China.

Because we work with different suppliers and fulfillment locations, products from the same order may be shipped separately.

When an order is divided into multiple packages:

  • Each package may have a separate tracking number.
  • Packages may arrive on different dates.
  • The customer will not be charged an additional standard shipping fee solely because the order was divided.

Estimated Delivery Times

Our usual estimated delivery times are:

Order processing: 1 to 3 business days
Shipping after dispatch: approximately 7 to 15 business days
Total estimated delivery time: approximately 8 to 18 business days

Delivery times are estimates and are not guaranteed arrival dates.

Some destinations, especially remote locations, may require additional delivery time.

Delivery may also be delayed because of:

  • Customs inspections or processing.
  • Local postal service operations.
  • Carrier disruptions.
  • Public holidays.
  • Severe weather.
  • High-volume shopping periods.
  • Incorrect or incomplete addresses.
  • Transportation interruptions.
  • Import restrictions.
  • Events outside our reasonable control.

The estimated delivery date displayed on the product page, checkout page, order confirmation, or tracking page may be more specific to the customer’s destination.

Tracking Information

When tracking is available, the customer will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take approximately 2 to 5 business days after shipment to begin displaying updates.

International packages may travel between countries, customs facilities, or carrier networks without receiving a scan at every stage. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Please contact us at kubolabint@gmail.com if:

  • The tracking information has not updated for an unusually long period.
  • The estimated delivery period has passed.
  • The tracking status shows “delivered,” but the package cannot be found.
  • You believe the shipment may be lost.

Please include your full name and order number when contacting us.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify the following information before submitting an order:

  • Full name.
  • Street address.
  • Apartment, unit, or building number.
  • City.
  • State, province, or department.
  • Postal or ZIP code.
  • Country.
  • Contact information requested during checkout.

KuboLab is not responsible for delays, failed delivery, or loss caused by incorrect, incomplete, or outdated delivery information provided by the customer.

Address correction requests must be sent to kubolabint@gmail.com within 12 hours after placing the order.

We cannot guarantee that an address can be changed after processing or fulfillment has begun.

If a package is returned because of an incorrect address, an incomplete address, an unclaimed delivery, or a failed delivery attempt, the customer may be responsible for any applicable reshipping costs, where permitted by law.

Customs, Duties, and Import Taxes

Taxes collected and displayed during checkout are included in the amount paid by the customer.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, handling fees, or other charges imposed by the destination country or delivery carrier.

Unless the product page or checkout expressly states that import duties and taxes are prepaid or included, any charges not collected during checkout may be the responsibility of the customer.

KuboLab does not control the decisions, assessments, or processing times of customs authorities.

Customers are responsible for ensuring that the products they purchase may be legally imported into their destination country.

Import duties are charged either to the seller or buyer depending on the shipping terms used by the carrier. Therefore, KuboLab should only promise that all import charges are included when the supplier confirms that the shipment uses a prepaid-duty arrangement such as DDP. Shopify Help Center

Customs Delays

International packages may be inspected, delayed, or temporarily held by customs authorities.

Customs processing is controlled by the destination country and is outside KuboLab’s direct control.

We will provide available tracking or shipping information to assist the customer, but we cannot guarantee how quickly customs authorities will release a package.

Delayed Orders

If your order has not arrived by the end of the estimated delivery period, please:

  1. Review the tracking information.
  2. Confirm that the shipping address is correct.
  3. Check with household members, neighbors, building reception staff, or other people who may have received the package.
  4. Contact the local postal service or delivery carrier.
  5. Contact KuboLab at kubolabint@gmail.com.

We will review the available tracking information and contact the supplier or carrier when appropriate.

A delay does not automatically mean that the package has been lost.

Lost Packages

A package will generally be considered lost only after:

  • The carrier confirms that the package cannot be located; or
  • The carrier’s applicable investigation or waiting period has been completed.

If a shipment is confirmed as lost, KuboLab may offer an appropriate resolution, which may include:

  • A replacement shipment; or
  • A refund to the original payment method.

The available solution will depend on the circumstances of the order, carrier investigation, product availability, and applicable consumer protection laws.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it, please:

  • Verify the shipping address.
  • Check around the delivery location.
  • Ask household members or neighbors.
  • Contact the local carrier.
  • Contact us at kubolabint@gmail.com.

We will review the available delivery information and assist where reasonably possible.

KuboLab is not responsible for theft or loss occurring after a carrier has correctly delivered the package to the address provided by the customer, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at kubolabint@gmail.com.

Please provide:

  • Your full name.
  • Your order number.
  • A description of the problem.
  • Clear photographs or video of the product.
  • Photographs of the packaging.
  • A photograph of the shipping label, when relevant.

After reviewing the claim, we may offer:

  • A replacement.
  • A refund.
  • A partial refund.
  • Another appropriate solution permitted by applicable law.

Customers will not be required to pay return shipping costs when KuboLab confirms that the item arrived damaged, defective, or incorrect.

Further information is available in our Return and Refund Policy.

Order Cancellations

Cancellation requests must be submitted within 12 hours after placing the order and before the order has entered processing or fulfillment.

To request a cancellation, contact:

kubolabint@gmail.com

Please include your order number.

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has been processed, fulfilled, or shipped, it will be handled according to our Return and Refund Policy.

Nothing in this section limits any mandatory cancellation, withdrawal, or consumer rights provided by applicable law.

Refused or Unclaimed Packages

Customers are responsible for monitoring tracking information and completing any delivery or customs requirements requested by the carrier.

If a package is refused, abandoned, or not collected, any refund will be evaluated only after the package has been returned and inspected.

Return shipping costs, carrier fees, customs charges, or other expenses may be deducted from the refund where permitted by applicable law.

Delivery Restrictions

Certain products may be subject to additional shipping restrictions because of:

  • Batteries.
  • Electronic components.
  • Product dimensions.
  • Destination-country regulations.
  • Customs requirements.
  • Carrier limitations.

If an ordered product cannot be delivered to the selected destination, we will contact the customer and provide an appropriate solution, such as cancellation and refund.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping methods, suppliers, delivery services, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will not reduce mandatory rights that apply to orders already placed.

Contact Information

For questions about shipping, tracking, delivery, or an existing order, please contact:

KuboLab
Operated by: Maberik Vargas Sánchez
Envigado, Antioquia, Colombia
Email: kubolabint@gmail.com

Please include your order number when contacting us about an existing purchase.